What’s the Business Challenge
Most research on employee engagement reflects a bleak outlook on workforce engagement metrics. Gallup’s 2016 Daily Tracking reported indicated that 32% of US workers are engaged in their jobs. The majority (50.8%) of employees were ‘not engaged’ while another 17.2% are actively disengaged.
As the economy continues to recover and you want to take advantage of market opportunities, working on building a more engaged workforce will help to keep employees involved in the company’s strategic plans and vision and be more enthusiastic about their contributions to the overall effort.
It could be said that the level in which a company supports its people is consistent with the level in which its people support the company’s customers. The link between employee engagement and business outcomes essential to an organization’s financial success is undeniable. Increasing how employees interact with each other and customers can be a big contributor to increased productivity and hence greater profit.
According to Deloitte University Press “Organizations that create a culture defined by meaningful work, deep employee engagement, job and organizational fit and strong leadership are outperforming are outperforming their peers and will likely beat their competition in attracting top talent.”